GMFITNESS
GMFITNESS
GM Fitness Center
Sofia, Studentski Grad, 35 "Acad. Boris Stefanov" St., 2nd floor
https://www.gmfitnesscenter.bg
gmfit.ood@gmail.com
+359 879 344 090
Name: "GM FIT" LLC
Registered office and address of management: Sofia, 35 "Acad. Boris Stefanov" St., 2nd floor
Correspondence address: Sofia, 35 "Acad. Boris Stefanov" St., 2nd floor
Phone: +359 879 344 090
Email: gmfit.ood@gmail.com
Value Added Tax registration: BG204679465
Web address: https://gmfit.customer.fitsys.co/ or https://www.gmfitnesscenter.bg
All terms relate to the offer, acceptance and consideration of the payment necessary for our assistance to the Consumer, in the most appropriate manner, with the explicit purpose of meeting their needs with respect to the provision of the requested services of the Provider, in accordance with the applicable law of Bulgaria and the European Union
In applying these General Terms and Conditions, the terminology and expressions listed below are used in the following sense:
"Provider" – "GM FIT" LLC, with registered office and address of management in Sofia, 35 Acad. Boris Stefanov St., hereinafter referred to as the PREMISES.
Online Store — owned by the Provider, accessible at https://gmfit.customer.fitsys.co/, through which Consumers have the opportunity to conclude contracts (agreements) for the purchase and sale of services offered by the Provider;
"Membership" means the use of sports services for a defined
period of time.
"Sports Services" means, including but not limited to, the use of gyms and
fitness equipment in them, as well as special halls and recreational areas with special
equipment, conducting sports classes with qualified instructors in
the form of group workouts and other types of in-person events.
"Client" means a consumer (natural person) — any person who uses the service offered by the Provider following registration in accordance with these General Terms and Conditions and has an active user profile for use of the online store
"Contract for the Provision of Sports Services" means a contract upon conclusion of these General Terms and Conditions and the Agreement for the Provision of Sports Services depending on the subscription plan and the type of services (the "Agreement"). These General Terms and Conditions and the Agreement are necessarily provided to the Client for signature in order to be binding within the meaning of Art. 147a of the Consumer Protection Act.
The Premises of "GM FIT" LLC constitute a gym and fitness equipment therein.
All definitions mentioned in these General Terms and Conditions have the meaning defined therein, as well as in the Rules for the Use of Sports Services and for the Use of the Client Zone of "GM FIT" LLC.
Every client of "GM FIT" LLC may make use of the services upon acceptance of these General Terms and Conditions.
1. Monthly membership: With this type of Membership, the Client has the option to conclude a Contract for the Provision of Sports Services for a period of one month. The Client is entitled to use the services for a period of one month, which begins on the day of payment of the fee and ends on the corresponding day of the following month from the date of purchase, upon expiry of the one-month period of use of the service. This membership may be concluded by concluding a Distance Contract online at: https://gmfit.customer.fitsys.co/.
2. Single visit — The Client may use the Services at the Premises of GM FIT LLC on a one-time basis, following payment of the applicable fee for a single visit, in accordance with the Company's price list at the above-mentioned web address https://gmfit.customer.fitsys.co. A Contract for the Provision of Sports Services / Distance Contract is also concluded for a single visit.
3. The parties may terminate the Contract for the Provision of Sports Services / Distance Contract by mutual agreement.
4. The Contract for the Provision of Sports Services / Distance Contract / may be terminated by the Client by means of a notice sent to gmfit.ood@gmail.com.
5. The single visit is exhausted upon one entry to the Premises of GM FIT LLC, i.e. at the moment when the Client leaves the Premises after their visit, with entry to and exit from the sports facility being effected using QR code authentication available at https://gmfit.customer.fitsys.co/, in the "My Club Card" section, which is a prerequisite for entry and exit from the fitness premises.
Only upon a paid service will the turnstile, through which access to the Fitness Premises is regulated, be activated with a light and sound signal for ENTRY/EXIT respectively.
1. In order to use the services of the fitness centre, the respective Consumer must create their personal user profile by completing the online registration form available at https://gmfit.customer.fitsys.co.
2. By ticking the relevant box upon completion of registration, each new Consumer declares that they are familiar with these General Terms and Conditions, including the Privacy Policy and the Internal Rules, agrees with their content and undertakes to comply with them. Immediately after signing the distance contract, the consumer receives an email confirmation with the General Terms and Conditions attached.
3. In the event that the Consumer is a minor (between 14 and 18 years of age), by ticking the relevant box for acceptance of these General Terms and Conditions and completing the registration, they declare the consent of their parents or guardians to accept these General Terms and Conditions and to complete the registration, as well as that the parents (guardians, custodians) are familiar with their obligations under Art. 8 of the Child Protection Act.
In the case of a minor consumer, membership cards may be purchased only with the consent of a parent or guardian. When making the purchase, contact information for a parent or guardian must be provided, who can be notified and whose consent can be confirmed. Otherwise, the Fitness Provider reserves the right to cancel the order.
In the event that the Consumer is a child under 14 years of age, when using the Service, the minor consumer must be accompanied by an adult who has registered as a Consumer and has purchased services granting them access to the premises.
4. Upon registration and upon subsequent updating, the Consumer, or respectively their parent or guardian (in the case of visits by minors and children under 14), declares that the identity data provided are accurate, truthful and complete. The Provider shall not be liable for incorrect, false, incomplete or otherwise inaccurate data provided upon registration and/or subsequent updating.
5. The Provider confirms the completion of registration and receipt of payment by activating the Service.
6. The email address and telephone number indicated in the online registration form, or subsequently updated, will be used by the Provider to contact the Consumer, and messages sent to them shall be deemed received upon their dispatch to the Consumer's email address, without requiring explicit confirmation of this.
The Consumer undertakes to notify the Provider immediately upon any change of their email address or telephone number. For the avoidance of doubt, until such time as the Provider is notified of the new email address or number, the Provider will continue to send messages to the email address associated with the user profile at the time of initial registration. The Consumer agrees that emails sent by the Provider need not be signed with an electronic signature in order to take effect against them.
1. A Client who is a natural person is a consumer within the meaning of the Consumer Protection Act and has the right, without being liable for compensation or a penalty and without stating a reason, to withdraw from the Distance Contract concluded electronically within 14 days from the conclusion of the contract, by sending an unambiguous notice in the form of an email to "GM FIT" LLC at gmfit.ood@gmail.com; upon dispatch of the written notice, the Provider shall be deemed duly notified of the consumer's/client's withdrawal.
2. When a Client who is a natural person — a consumer within the meaning of the Consumer Protection Act — who has concluded a Contract for the Provision of Sports Services electronically (Distance Contract), exercises their right of withdrawal, after having made a request to the PREMISES for the provision of the Sports Services prior to the expiry of the withdrawal period under the Contract for Sports Services, they shall owe the Provider the proportionate amount corresponding to what has actually been provided to them up to the moment of withdrawal.
3. The right of withdrawal shall not apply to contracts for services which have been fully performed, if performance began with the Consumer's explicit consent and with confirmation on their part that they are aware they will lose their right of withdrawal upon full performance of the contract by the Provider.
4. Once the Consumer has exercised their right of withdrawal, the Provider will cease providing services under the contract from the date of receipt of the withdrawal notice. The Consumer will be notified of the termination of the membership and all associated services.
5. The Provider will refund all payments received from the Consumer without delay and in any event no later than 14 days from the date on which the Provider was notified of the Consumer's decision to withdraw from the contract. The refund will be made using the same payment method used by the Consumer for the original transaction, effected by accessing the web address used for registration.
The statement must contain information about the membership contract, including the date of conclusion and the Consumer's personal data for identification purposes.
6. GM FIT LLC reserves the right to terminate the Contract for the Provision of Sports Services, also referred to as the Distance Contract, with immediate effect, if the Client commits repeated and material breaches thereof.
Violations shall also include violations of these General Terms and Conditions or the Rules for the Use of Sports Services, as well as for the use of the Client Zone of the fitness centre — including changing rooms, café area, etc.
In cases where the Client repeatedly fails to comply with the instructions of the management of "GM FIT" LLC, despite emails, verbal warnings and instructions from the manager given verbally or by sending an email to the consumer/client. If "GM FIT" LLC terminates the Contract for the Provision of Sports Services or the Distance Contract pursuant to this clause, the Company shall be entitled to retain all fees paid up to that point, as well as the contractual penalty for the breach of the Contract for the Provision of Sports Services or the Distance Contract, even if they relate to a period following their termination.
The contractual penalty is determined depending on the membership provided, with the value determined as follows:
In the event of non-performance of obligations, the Client is required to pay the Company a contractual penalty equal in amount to the fee for the membership initially selected by them / for a monthly membership, the corresponding amount is equal to the monthly fee for the sports services offered; for the quarterly membership — the penalty is equal to one month's fee; and the penalty for the six-month and annual membership is respectively equal to three months' subscription fee.
The claimed penalty shall not affect the right of "GM FIT" LLC to seek compensation for the damages suffered in full.
The membership may be renewed and a new Contract for the Provision of Sports Services or Distance Contract may be concluded only if the Client has paid all previously outstanding amounts and has no remaining obligations to be settled with the company.
7. When concluding a membership through the internet address https://gmfit.customer.fitsys.co. in order to finalise the process and conclude the Contract for the Provision of Sports Services / Distance Contract, the consumer signs a Contract by which they accept the General Terms and Conditions valid on the premises and undertakes to comply with them. After accepting the specific General Terms and Conditions, an email is sent to the email address provided by them, containing the signed copy thereof, which the consumer has initially reviewed and accepted.
1. For the Sports Services provided, the Client is obliged to pay "GM FIT" LLC a fee in the amount determined by the Company's price list, accessible at https://gmfit.customer.fitsys.co. For the given billing period (referred to as the "Membership Fee") using a Credit/Debit card, payments may be made only through the system of "MYPOS SERVICES" LLC.
2. The billing period for a monthly membership is 30 days, payable on the first day of that membership. Each monthly instalment for sports services is always of an equal fixed value, explicitly stated to the Consumer before finalisation of the respective order. The Consumer personally enters their bank card details electronically after being redirected during the purchase process from the Provider's internet address to the system of "MYPOS SERVICES" LLC / or selects a bank card using the payment method APPLE PAY / GOOGLE PAY or by manually entering the card details. The registered card data is stored in encrypted (protected) form in the system of "MYPOS SERVICES" LLC. The Provider or third parties have no access to them at any time.
3. The billing period for the Quarterly / Six-Month / Annual membership is three / six / twelve months. The Membership Fee is paid in advance upon conclusion of the Contract for Sports Services.
4. The fee for a single visit is payable prior to entry to the Company's Premises. When opting for a membership for eight training sessions within two months, the Consumer freely chooses the days of attendance, with no restriction on the days and hours for training.
5. GM FIT LLC reserves the right to change its price list, including amounts, periods and methods of payment. The changes shall not affect already purchased Memberships, as the old terms will continue to apply until the expiry date of the respective Membership. Changes shall apply only to Contracts signed after the change to the price list (including in the event of renewal of the Contract). Upon a change in applicable taxes or duties imposed by law or other regulatory act, GM FIT LLC shall be entitled to apply the statutorily determined tax rate automatically with respect to the final prices stated in the current price list and in the current Service Contracts concluded with Clients.
6. The Fitness Centre also reserves the right to index the prices of services at the beginning of each calendar year, using the average annual consumer price index announced by the National Statistical Institute for the preceding calendar year. This increase shall apply to all membership fees from the day the increase is published at https://gmfit.customer.fitsys.co. or consumers are notified in another appropriate manner by email or at the Company's Premises.
7. Membership fees may be paid only by accessing https://gmfit.customer.fitsys.co., by debit card, credit card or other means (APPLE PAY, GOOGLE PAY), using the services of "MYPOS SERVICES" LLC, which is a party to a contract with the Provider for the provision of payment services.
8. The Provider confirms receipt of payment by activating the Service.
9. The Consumer may not provide access to their user profile in the system at https://gmfit.customer.fitsys.co. to third parties. The Consumer is obliged to keep the username and password for access to their user profile. In the event that a third party gains access to them, the Consumer is obliged to notify the Provider immediately. Failure to fulfil this obligation will mean the Provider shall not be liable for any damage potentially suffered by the Consumer.
10. The Provider treats any identification using the username and password of the respective consumer as access effected by the consumer themselves.
In the event of a change in the identity data provided upon registration, the Consumer is obliged to update them in a timely manner, subject to the requirement that they be accurate, truthful and complete.
11. The Consumer agrees that the services purchased by them will be used solely and exclusively by themselves personally.
1. The Provider provides, and the Consumer uses, the Service in accordance with the parameters and prices announced on the Provider's website, as well as on information boards at the premises where services are provided.
2. The Provider provides the service in exchange for payment of a price owed by the Consumer in accordance with the parameters of the service selected by them.
The card information provided by the Consumer is submitted to and processed by a trusted third-party payment provider. It is the Consumer's responsibility to ensure that the information provided by the Consumer is current and accurate. It is recommended that the Consumer make and retain a copy of the transaction for record-keeping purposes.
3. The Consumer agrees, understands and acknowledges that information which may include, without limitation, data relating to debit/credit cards transmitted over the Internet, may be susceptible to misuse, malicious interference, theft and/or fraud, and GM FIT LLC has no control in such cases. Having taken all necessary protective measures using modern cryptographic mechanisms providing a high level of security, THE FITNESS CENTRE does not accept or assume any liability in the event of such unauthorised interception, hacking or other unauthorised access to information provided by the Consumer.
4. In the event that the payment in respect of a membership requested by the Provider cannot be made due to reasons attributable to the Consumer and/or which the Consumer should have notified the Provider of (expired or stolen bank card, insufficient account balance, etc.), the Consumer receives a notification from the Provider by email or telephone informing them that the payment could not be processed successfully. In such a case, the respective consumer is entitled to continue using the Provider's services until the expiry of the prepaid membership period.
5. The Consumer warrants, accepts and confirms in connection with their transactions:
The Consumer warrants that the payment details are accurate and complete;
The Consumer agrees to be bound by all the rules of their financial institution necessary for pre-authorised transactions for electronic money transfers and fees related to pre-authorised transfers;
If the Consumer authorises a third natural person to use their payment profile, the Consumer has authorised that person with access and the Consumer is responsible for all transactions that the natural person initiates or authorises;
The Consumer warrants that the provided card has sufficient funds to make the payment of fees owed to GM FIT LLC, including all applicable processing fees owed to all third parties (if any).
6. The Consumer is entitled to use the Services purchased from the Fitness Centre solely personally, and declares that they are familiar with and will comply with the Internal Rules for the Use of Fitness/Wellness Services.
7. Memberships, of any type whatsoever, may not be exchanged for other services or goods or transferred to third parties. The account registered by the Consumer may not be shared either by means of access via the QR code, entry of personal data by another person in the payment system, or in any other manner whatsoever.
8. The Consumer is entitled to use THE FITNESS CENTRE and the services it offers in good faith, for their intended purpose, for personal and non-commercial purposes.
9. The Consumer may not provide access to their user profile to third parties. All memberships are personal and belong solely to the person who made the payment. Memberships may not be sold to third parties. The account registered by the Consumer may not be shared with another person either by means of access via the QR code or in any other manner whatsoever. Failure to comply with this commitment on the part of the Consumer will be treated by the Provider as fraud, and will result in immediate termination of the membership, without the right to a refund of the fees paid.
1. The Provider undertakes, upon purchase of the respective service, to provide the Consumer with access to its premises for use of the service.
2. By means of this provision, the Provider notifies Consumers, and by accepting the General Terms and Conditions they agree, that at the service provision premises, the Provider does not ensure the availability of trainers or other service staff/receptionist, with the exception of trainers for group workouts. Each Consumer may use the services of a personal trainer engaged by them, who has registered as a Consumer and has purchased services granting them access to the premises of Fit Comers.
3. The Provider is obliged to ensure cleanliness and functioning fitness machines/equipment on the territory of the PREMISES.
1. Access to and management of the GM FIT LLC fitness centre are carried out exclusively online, without supervision by physical staff in the gym; the Company shall not be liable for damages related to deterioration of health if a client's health condition has deteriorated as a result of an acute illness, exacerbation of an injury, consequences of a surgical operation, or a chronic condition which they had prior to visiting the fitness centre and despite which they decided to visit the sports facility.
Persons with health problems should consult a doctor before using the equipment and apparatus at the fitness centre, and even at the slightest doubt a fitness visit to the premises should not be undertaken. Equipment and apparatus should be used only in accordance with their intended purpose and usage instructions.
Consumers conduct their training sessions at their own risk. The Provider shall not be liable for injuries, incidents, accidents or death occurring on the territory of the gym and the other premises on the territory of the facility, including the café area, sanitary facilities and changing rooms.
Persons with disabilities, unable to independently participate in public life, with multiple impairments, types of disability — hearing disorders, visual impairments, language and speech impairments, pareses, physical dysfunction, etc. — must be accompanied on the Provider's premises.
2. Visitors use their own equipment when using the services, and must obligatorily wear clean shoes and appropriate sportswear.
3. Smoking (including electronic cigarettes and the use of any smokeless products), and the bringing of food and beverages onto the Provider's premises is prohibited, except following the purchase of products from the vending machines available in the café area of the premises. With a view to improving the quality of the services provided, clients have the right to access purified drinking water provided on the premises. The costs thereof are included in the price of the entrance fee and/or the respective membership plan.
4. Pets are not permitted on the Provider's premises.
5. After completing the physical exercise with the respective apparatus, the Consumer has the commitment and obligation to return the apparatus/equipment to its designated place.
6. The Provider has the right in each specific case to refuse access or to remove any Visitor if there are suspicions that they are under the influence of alcohol or other narcotic substances, or if it deems necessary in the interest of maintaining internal order and the safety of the other visitors and those training, or if it considers the equipment being used to be unsuitable.
7. The Provider reserves the right to require compliance with additional rules for the purpose of ensuring the safety of visitors and those training.
In the event that a client damages or breaks property, equipment or inventory, the damage shall be paid for by the person who caused the damage at prices determined by the company.
8. The use of clean sports shoes in the halls is required, as specified in the above clause. The use of shoes that are muddy, dirty and predominantly worn outdoors is prohibited. Sandals and flip-flops are prohibited in the fitness and group exercise halls.
9. During training, a personal/own towel is to be placed on the apparatus being used. Weights, dumbbells, belts, resistance bands and others are always to be returned to their designated places after use; in the event of more than one reprimand, made in writing by email from the company or verbally on the premises, the Provider reserves the right to terminate the sports services contract.
10. With a view to the safety and proper operation of fitness machines and equipment, clients are obliged to ensure that they use the machines and/or equipment correctly, including their settings or speed, for which markings are placed in Bulgarian and English respectively; in the event of any uncertainty, the telephone number of the company's manager is indicated in several places on the premises.
In the event of doubt regarding the correct use of the equipment, Clients need to engage a fitness instructor who can duly explain the functionality and proper use of the machines in order to avoid injuries and more serious consequences, including fatal ones.
11. In the event of a violation of ethical and moral standards of conduct on the fitness premises, a complaint received from two or more persons training, failure to comply with personal hygiene requirements, disturbance to the use of the premises by other clients, making noise, rude behaviour and/or insults directed at other clients, destruction or damage of property on the premises of the club, vulgar behaviour, the Provider is entitled to terminate the membership without prior notice and without a refund of the fees paid.
In the above scenario, the Provider bears no liability of any nature whatsoever towards the person whose membership relationship has been terminated.
1. The Provider shall not be liable if, due to medical, health-related or other considerations concerning the specific Consumer (including but not limited to: medical recommendations, instructions, opinions, etc.), the services cannot be provided.
2. The Provider shall not be liable if the Consumer suffers damage in connection with the provision of the Service due to failure to follow instructions and guidance when using the apparatus, as well as instructions and guidance from trainers personally engaged by the consumer on the premises.
3. The Provider shall not be liable if the user profile of a given Consumer is used by a third party. For the avoidance of doubt, in such a situation, until proven otherwise, it shall be deemed that all actions have been carried out by the Consumer with whom the user profile is associated.
4. In its activities, the Provider strives to observe established commercial practices and to provide high-level services available to Consumers. Nevertheless, in certain situations it may be necessary to close our premises for repair works, accidental events and other circumstances. The Provider shall not be liable if, due to objective necessity or reasons beyond its control, it is impossible to provide the Service/Services.
5. The Provider does not guarantee that all services will retain their original form. The Provider shall not be liable for the discontinued provision of services, regardless of the reasons therefor.
6. The Provider shall not be liable for lost, unattended or stolen items.
7. In the event that a client damages or breaks property, equipment or inventory, the damage shall be paid for by the person who caused the damage at prices determined by the company.
To ensure the rights under REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, we request your explicit consent. By clicking the "Accept All" button, you will freely, specifically, informedly and unambiguously give your consent to the provision and processing of your personal data to the data controller GM FIT LLC, as well as to all third parties, partners of THE FITNESS CENTRE (personal data processors) for the purposes of providing the services offered.
By clicking the aforementioned button, you explicitly accept and give unambiguous consent that your personal data, obtained upon registration and conclusion of the sports services contract or in connection with the use of the web link https://gmfit.customer.fitsys.co/ and the payment effected, may be subject to exchange with subcontractors, agents or representatives performing tasks related to the services provided by THE PREMISES and its partners, as well as for the purposes of storing the data in the relevant databases.
By accessing https://gmfit.customer.fitsys.co/, completing the registration and confirming the general terms and conditions, we deem that you have agreed to these terms.
1. Types of data collected and processed
Through the data collected — Name, telephone, email address — we are able to verify your identity as a registered user and to better present you with the content and services offered by us as a Provider of sports services. Also included in this category is data related to your identification in connection with registration to use our service by accessing https://gmfit.customer.fitsys.co/
The purpose of collecting the respective Data is the performance of our services
We use them in order to be able to prepare and perform our contract with you and to provide our services.
By confirming the account registration request, you confirm that you are familiar with the general terms and conditions, the service order and, as a Consumer, you give your explicit consent to the processing and transfer of your personal data for one or more of the purposes of the Premises.
2. Purposes of data storage and processing
"GM FIT" LLC processes and stores the personal data specified above solely for the purpose of fulfilling its contractual obligations and more specifically the processing of its consumers' orders, the provision of services, as well as for the following purposes:
a/ On the basis of Art. 6, para. 1, point "b" of the Regulation — for the establishment of pre-contractual relations;
b/ On the basis of Art. 6, para. 1, point "b" of the Regulation — for the performance of already established contractual obligations.
3. Duration
The data is stored and processed while the Consumer's account is active and for 1 year following its deactivation or deletion, as well as for as long as there is a need to provide our services. In the event that the person submits the respective request to our contact email, the information is destroyed immediately.
4. Rights that you may exercise in connection with your personal data.
All rights are exercised and the respective requests and notifications in connection with the rights of data subjects are submitted via the contact form at e-mail: gmfit.ood@gmail.com
Requests are made in a manner that allows the identity of the applicant to be verified. With respect to certain rights, technical means of exercising them may be applicable.
In all cases, the data controller must respond to the request or pronounce on the declared right at the address or email provided in the contact form, within one month of receiving it.
Pursuant to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the data subject has the right to:
Information (in connection with the processing of their personal data by the controller); When there is a risk of a breach of the security of your personal data, the controller is obliged to notify you of the nature of the breach and what measures have been taken to remedy it, as well as whether the supervisory authority has been notified of the breach.
Access to their own personal data and the right to withdraw consent to processing. As a data subject you have the right to request confirmation of whether your personal data is being processed and, if so, to gain access to your data and the following information: the purpose for which the data is being processed, what personal data, the recipients of the data, the period of processing. Requests for access must be made in written electronic form and addressed to the controller at the email address indicated at the beginning of the general terms and conditions. You also have the right at any time to withdraw your consent to the processing of your personal data.
Rectification (if the data is inaccurate). As a data subject you have the right to request the rectification of your personal data that is inaccurate/outdated. For this purpose you must submit a separate request. Your request will be responded to by the controller as follows — in writing, to the email address provided upon registration and conclusion of the sports services contract.
Erasure of personal data (the "right to be forgotten"). As a data subject you have the right to "be forgotten", i.e. to request that your personal data be erased without undue delay, meaning the controller erases your personal data from all systems and records where it is stored, including notifying all third parties/personal data processors to whom the data has been provided. A request for erasure may be submitted on the grounds provided in the Regulation, including where any of the following grounds exist: the personal data is no longer necessary for the purposes for which it was collected; where you have withdrawn your consent; where you have objected to the processing; where the processing is unlawful; where the personal data must be erased for compliance with a legal obligation under Union or Member State law to which the controller is subject; The controller may refuse to erase the personal data on the grounds set out in the Regulation — where the processing of the specific data is for the purpose of: exercising the right to freedom of expression and information; compliance with a legal obligation or performance of a task in the public interest or in the exercise of official authority; for the purposes of public health; archiving in the public interest, or for the establishment, exercise or defence of legal claims.
Restriction of processing by the controller or the processor. As a data subject you have the right to request the controller of your personal data to restrict its processing. Restriction is permitted in the following cases: — when you consider that your personal data is inaccurate, in which case the restriction shall be for the period necessary for the controller to verify the accuracy; — when the processing of your personal data is unlawful but you do not wish it to be erased, and wish only to have its use restricted; — when the controller no longer needs your personal data for the purposes of the processing, but you, as the data subject, require it for the establishment, exercise or defence of legal claims; — when you have objected to the processing pending verification of whether the legitimate grounds of the controller override your interests. For this purpose, where any of the above conditions applies, a request must be submitted.
Portability of personal data, including between different controllers. The data subject has the right to data portability — to receive the personal data concerning them which they have provided to a controller, in a structured, commonly used and machine-readable format and has the right to transmit that data to another controller without hindrance from the controller to whom the personal data has been provided, where the processing is based on consent or a contractual obligation and the processing is carried out by automated means. When exercising their right to data portability, the data subject has the right to have the personal data transmitted directly from one controller to another, where this is technically feasible.
Objection to the processing of personal data. As a data subject you have the right to object to the processing of your personal data at any time, including when it is for the purposes of direct marketing.
Right to judicial or administrative protection in the event that the rights of the data subject have been violated.
As a data subject you have the right to lodge a complaint against the processing of your personal data or non-compliance with your rights in connection with the protection of personal data with the competent supervisory authority — the Commission for Personal Data Protection, address: Sofia 1592, 2 "Prof. Tsvetan Lazarov" Blvd. Also, a person who has suffered material or non-material damage as a result of a violation of this regulation has the right to receive compensation from the controller or processor for the damages caused.
5. Security
We have technical, legal and organisational measures in place for the protection of the personal data of every individual. To avoid unauthorised access, we implement encryption procedures and avoid sharing data with third parties, except in cases where we are required to do so in order to provide the service.
We may use the services of third parties who act as personal data processors for the above-mentioned purposes of processing. These persons process personal data on our behalf and are obliged to comply with the applicable provisions on personal data protection. These persons have access only to the data necessary for the provision of the services with which they are engaged and within the scope of the consent expressed to us. Furthermore, personal data may also be provided to state or municipal authorities that carry out various types of control within the framework of the law.
In the process of personal data processing, GM FIT LLC observes the principles of European and national legislation related to the protection of the personal data of individuals. By applying a set of organisational, technical and legal measures, THE COMPANY guarantees a high level of security of personal data, protection against unauthorised processing, destruction or damage.
GM FIT LLC is committed to the protection of the personal data provided by you, which it will process solely for the purposes for which you have provided it, in compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR) and the Personal Data Protection Act.
The Company operates continuous video surveillance, which is carried out in the public interest for the maintenance of public order and the safety of Consumers. By agreeing to these General Terms and Conditions, you agree that you will be filmed and that this data will be used to ensure your safety, as well as for the purpose of protecting the property of the service Provider. In accordance with the regulatory framework, video surveillance is not conducted in sanitary and service premises.
For the avoidance of any doubt, the parties agree that the exchange of electronic messages between the Provider and the Consumer at the email addresses indicated by them shall also be deemed a written form of communication.
All disputes that may arise between "GM FIT" LLC and a client should be resolved in a spirit of understanding. "GM FIT" LLC values its clients, and therefore every client has the right and may address "GM FIT" LLC in the event of a problem or question concerning the services provided.
Where it is impossible to settle the matter voluntarily by out-of-court means, the parties reserve the right to seek the assistance of the Conciliation Commission attached to the Commission for Consumer Protection, or before a competent Bulgarian court with regard to the nature of the dispute.
Changes to these General Terms and Conditions are made following their update at the following internet link https://gmfit.customer.fitsys.co/, to which all users have access, and they shall be deemed duly notified of the update made.
For matters not regulated by these General Terms and Conditions, the general provisions of Bulgarian law and the applicable international legislation shall apply.
The invalidity of any of the provisions of these General Terms and Conditions shall not render the General Terms and Conditions invalid in their entirety.
These General Terms and Conditions are available at https://gmfit.customer.fitsys.co/
For all matters not regulated by these General Terms and Conditions, the applicable statutory provisions shall apply. All communications between GM FIT LLC and a given Client in connection with a concluded Contract for Sports Services or Distance Contract shall be made in writing at the indicated correspondence email addresses. The written form shall be deemed to have been complied with where communication has been duly exchanged using email at the email addresses indicated in the contracts and these General Terms and Conditions.
If the Company or a given Client changes the correspondence addresses and email addresses indicated without notifying the other party, the latter shall not be responsible for undelivered messages, notices and the like. "GM FIT" LLC reserves the right to periodically update and amend these General Terms and Conditions, with CONSUMERS deemed to have been notified insofar as the updated amendments are reflected at https://gmfit.customer.fitsys.co/ and at https://www.gmfitnesscenter.bg with the date of the last update indicated.
These General Terms and Conditions for the Services of "GM FIT" LLC enter into force on 01.03.2026.
These General Terms and Conditions shall apply for an indefinite period of time following their entry into force until their explicit repeal or amendment by the Company, as well as in the cases provided for by law. The current General Terms and Conditions are posted in the "Card" section, in the user profile at https://gmfit.customer.fitsys.co/ and at https://www.gmfitnesscenter.bg in the "General Terms and Conditions" section.
Date of last update — 01.03.2026.